At Remembering The Times, we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at sales@rememberingthetimes.com.
[CUSTOMER SERVICE]
[QUESTION] Is the most basic package price really only $5.00 for life? I will never have to pay again?
[ANSWER] Yes. The very basic headstone is a one time payment of $5.00. There are other services that cost more money. You will never have to pay again so long as your services stay the same. It is my goal to honor our loved ones forever.
[SALES]
[QUESTION] How long does my headstone stay on the website?
[ANSWER] For as long as I own the site and have the financial ability to keep it going. Hopefully forever.
[SUPPORT]
[QUESTION] Do I have to put my loved one on the site myself?
[ANSWER] No I do it for you. You will send your information and your picture to post@rememberingthetimes.com.
[BILLING]
[QUESTION] Do I pay right now if I buy a premium service?
[ANSWER] Yes if you buy a premium service then the first payment is due right now and then monthly afterwards.
[PRODUCT / SERVICE SPECIFIC]
[QUESTION] How long does it take to post my loved one?.
[ANSWER] I own this domain by myself and it is my way of giving back to the community. I put them up ASAP. I ask for a 3 day turn around time. Not that I think it will take that long at all. However I do this by myself and if I get 25000 people that come to my site tomorrow and want someone posted it could take a little bit so please have patience I will do my best to get everyone uploaded as fast as possible.
[MISCELLANEOUS]
[QUESTION] So I could get my loved one posted on the web and everyone in my family could come to the website and see them?.
[ANSWER] That is correct.